Knowledge base

Dubai property & marketplace guides

Practical, no-jargon guides on renting, buying, cheques, licensing and more.

Managing your cookie preferences

Choose which categories of cookies you allow. Three categories - Essential — authentication, security, language, consent state. Always on; cannot be turned o…

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Privacy

Your data rights under UAE PDPL

How to access, correct, delete, or export your data. Your rights Under UAE Federal Decree-Law No. 45 of 2021 (PDPL), you have rights to: - Access — request a…

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Safety

Why ads get rejected or removed

Common reasons listings don't make it through review. Top 10 rejection reasons - Wrong category — please pick the right vertical and sub-category. - Missing …

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Safety

If your account is suspended or banned

Your options to appeal a moderation decision. We strive for fairness Account restrictions are not taken lightly. We use a graduated approach: warnings → cont…

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Safety

How to report abuse or policy violations

We rely on the community to flag problems. Here's how. What to report Fraudulent listings, spam, harassment, IP infringement, illegal content, or any policy …

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Video calls

Video calls with real-time translation

How buyers and brokers can have natural conversations across languages. How it works From any conversation in /messages, click the Video call button (availab…

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Payments

Refund and cancellation policy summary

When you can get money back, and when you cannot. Wallet top-ups Generally non-refundable per UAE Consumer Protection Law. Exception: technical fault prevent…

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Payments

Subscription tiers (FREE / PRO / ELITE)

Compare broker plans and choose what fits your business. FREE Up to 3 active listings. No video calls. Basic messaging. PRO — AED 199/month Unlimited listing…

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Payments

How the Dubai Wallet works

Your prepaid AED balance for promotions, subscriptions, and video minutes. What the wallet is A prepaid AED balance attached to your Dubai account. It funds …

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Verification

Account verification levels explained

Understanding the four trust signals on Dubai profiles. Phone-verified Every user can verify their phone via SMS. Some actions (like initiating video calls) …

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Verification

How to verify your broker license (RERA / DED)

Get the Licensed badge by uploading and verifying your trade license. What you need - A clear scan or photo of your trade license issued by Dubai Department …

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Posting

How to post a classified listing

Sell items quickly with a great classified ad. Pick the right category Furniture, electronics, baby & kids, hobbies, books, etc. Wrong category gets lower vi…

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Posting

How to post a job listing

Hire qualified candidates through Dubai's jobs vertical. Step 1 — Verify your company We require a valid UAE trade license for job postings. Upload it in you…

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Posting

How to post a vehicle (motors) listing

Sell or rent your vehicle on Dubai with the right details and photos. Required information Make, model, year, mileage (km), engine size, transmission, fuel t…

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Posting

How to post a property listing

Step-by-step guide for sellers and brokers posting a property on Dubai. Before you start Make sure you have: property details (area, beds, baths, square foot…

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Buying

How to get a mortgage in the UAE — step by step

Getting a mortgage in the UAE is straightforward if you understand the requirements. The basics - Non-residents: 20-30% deposit required, up to 60% LTV - Res…

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Living

The best neighbourhoods for families in Dubai

Choosing a family neighbourhood in Dubai is a trade-off between commute time, schools, amenities and budget. Arabian Ranches The original family gated commun…

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Selling

Writing a classified ad that sells

Good listings sell faster. A little effort on photos and wording makes a real difference. Photos first - Use natural light and a clean background - Show the …

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Motors

Buying a used car in Dubai: a checklist

A used car can be great value in Dubai, but a few checks save you from expensive surprises. Before you pay - Run a vehicle history check for accidents and ou…

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Renting

Ejari and your rights as a tenant

Ejari is the system that registers tenancy contracts in Dubai, making them legally enforceable. Why it matters A registered Ejari contract protects both tena…

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Buying

A first-timer's guide to buying off-plan

Off-plan means buying a property before it is built, usually directly from the developer on a staged payment plan. The upside - Lower entry prices and flexib…

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Trust & Safety

Understanding RERA and broker licensing

Every real-estate broker operating in Dubai must be registered with RERA, the regulatory arm of the Dubai Land Department. What a licence guarantees A licens…

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Renting

How cheque rent payments work in Dubai

In Dubai, annual rent is usually paid with a set number of post-dated cheques. The fewer the cheques, the lower the price a landlord will typically accept. W…

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